Shipping, Returns, & Exchanges
Shipping Information
Your order is important to us and we will strive to process it as quickly as possible. Most in-stock items are shipped within 2-4 business days and typically deliver in 5-7 business days. In-stock items may ship from multiple locations and can arrive on separate days. Heavy or bulky items will ship via Freight/Truck Service and will take 8-10 business days for delivery. For those immediate product needs, we do offer at an additional cost, express service from UPS and Motor freight.
Shipping costs are determined by item weight and your zipcode. Once you have entered your shipping address, city, state, and zip code into checkout, your shipping total will be calculated and available for review.
Return Information
Your satisfaction is our priority. If for any reason you are not satisfied with a purchase from Carolina Cooker, we will gladly refund your money, or exchange the item, or fix it should it break. A minimum one-year warranty applies to all non-perishable items, parts and service from Carolina Cooker.
To return an item... give us a call at 833.926.6537.