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Frequently Asked Questions

FAQs

If you don't see what you are looking for, please feel free to call us toll free at 833-9COOKER (833-926-6537) and one of our friendly customer service representatives will be glad to assist you.

Ordering Online:

How do I place an order?

  • BY PHONE - Call us toll free 1-833-926-6537 and speak with one of our friendly customer service representatives. They'll be glad to help you place your order and send it out to you as quickly as possible. Our mail order hours of operation are Monday through Friday, 7:30am to 8:00pm, and Saturday from 8:00am to 5:00pm (EST).
  • ONLINE - Simply browse our website and find the item(s) you would like to order, add it to our easy to navigate, intuitive shopping cart, follow the simple instructions and your product will be on the way to you in no time at all.
  • We accept the following forms of PAYMENT:
    • Master Card
    • Visa
    • Discover
    • American Express

Is it safe to enter my personal information on your website?

  • Yes, we use the most up-to-date industry standard SSS (Security Sockets Layer) encryption. To see more details on how we keep all of your information as safe and secure as possible, please see our Privacy Policy page.

How long will it take for me to receive my order?

  • Most in-stock items are shipped within 2-4 business days and typically deliver in 5-7 business days.
  • In-stock items may ship from multiple locations and can arrive on separate days via separate carriers.
  • Heavy or bulky items will ship via Freight/Truck Service and will take 8-10 business days for delivery.
  • Next Day delivery is available for an additional cost. Please call 1-833-926-6537 for more information on Next Day delivery or for timing on shipments to Alaska, Hawaii, and Puerto Rico.

If you have any questions please contact our Customer Service representatives at 1-833-926-6537


How much do you charge for shipping?

Shipping costs are determined by item weight and your zip code. Once you have entered your shipping information on the checkout page, your shipping total will be calculated and available for review.

If you have any questions please contact our Customer Service representatives at 1-833-926-6537.


How will my order be delivered?

  • Items under 70 lbs. are shipped via UPS Ground, FedEx Home Delivery, or USPS. You will be shown your choices at checkout for which delivery service you would like to use.
  • Due to size or weight, some items will be shipped via motor freight by the carrier of our choice (unless you specify otherwise). You may call 1-833-926-6537 and speak to a customer service representative to confirm special shipping rates.

How do I track my order?

  • You will receive an email to the address you provided when ordering, which will be sent the day your package is on the truck and on its way. This email will provide you with your tracking number.

What is the Carolina Cooker policy on privacy?

  • Privacy Policy: Carolina Cooker has an extensive privacy policy. As we here at Carolina Cooker feel the most important part of our business is our customers, we do everything we can to ensure any information we may have is kept completely safe and completely private. Your information is only used in the way it was intended when you sent it, and in no other way. Please take a moment to read over the Privacy Policy.

Guarantees and Warranties:

How do I return an item that I ordered and what is your return policy?

  • Your satisfaction is our priority. If for any reason you are not satisfied with a purchase from Carolina Cooker, we will gladly refund your money, or exchange the item, or fix it should it break. A minimum one-year warranty applies to all non-perishable items, parts and service from Carolina Cooker. 
  • To return an item... give us a call at 1-833-926-6537 or Visit our Contact Page to send us a message.

How do I get in touch with Carolina Cooker?

Visit our Contact Page to call or send us a message.

How do I opt out of promotional emails?

  • We provide an unsubscribe link in every promotional email we send to your inbox. It is located in the detail copy found at the bottom of each email.
  • Carolina Cooker honors ALL unsubscribe requests as quickly as possible.